Is Volaris a Good Airline? A Detailed Look in the Volaris Airlines Review - Twodaystrip (2023)

Choosing the right airline is a crucial factor for any traveler. A common name that often emerges when considering flights to or within Mexico is Volaris Airlines. This brings us to the all-important question: “Is Volaris a good airline?” In this comprehensive Volaris Airlines review, we will delve into various aspects such as the airline’s reputation, the quality of service provided, and the overall customer experience.

Table of Contents

Volaris Airlines: A Brief Overview

Volaris Airlines, formally referred to as Controladora Vuela Compañía de Aviación, S.A.B. de C.V., has been operating as a prominent low-cost carrier in Mexico since 2005. With its extensive network of more than 40 domestic and over 20 international destinations, primarily across the United States and Central America, Volaris has become a popular choice among many travelers.

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Regarding Volaris Airlines’ flight network, it’s worth noting that compared to some larger airlines, Volaris operates a more concentrated range of destinations. Their flight routes primarily span across Mexico, the United States, and Central America. Within the Americas, Volaris extends its services to countries including Costa Rica, El Salvador, Guatemala, Honduras, and notably, it has an extensive network within Mexico.

Additionally, Volaris offers regular flights to multiple cities in the United States. For those seeking the most competitive fare deals from a nearby city, I recommend using the dedicated tool available on the Volaris website. This feature efficiently displays all the U.S. cities where Volaris conducts its operations, helping you identify the most economical travel options. However, it’s essential to scrutinize the flight details as most of the fares showcased on their website are for one-way trips!

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In case you’re uncertain about arranging transportation from the airport to your hotel upon landing, Volaris provides an option to book airport transfers through their website. However, this page is presented exclusively in Spanish, so if you aren’t comfortable with the language, it may be beneficial to inquire with the specific airports for their advice.

Affordability and Accessibility: The Volaris Advantage

A defining feature of Volaris Airlines is its commitment to offering affordable air travel without sacrificing comfort or service. Its user-friendly website and mobile app simplify the flight booking and reservation management process, catering to the digital needs of modern travelers. Moreover, the airline offers a wide array of pricing options, staying true to its objective of democratizing air travel.

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What Are Volaris Airlines’ Baggage Fees?

To my disappointment, yet in alignment with most budget airlines, the baggage allowance on Volaris flights is dependent on the type of ticket you’ve procured. Volaris provides three fare options: Vuela Plus, Vuela Classic, and Vuela Basic, each with varying baggage permissions based on your destination.

For flights within Mexico, Vuela Basic permits two standard cabin bags not exceeding a combined weight of 22 lbs, with maximum dimensions of 22 x 16 x 10 inches. This ticket tier also implies that you will be among the last passengers to board the aircraft. In contrast, Vuela Classic grants you two large cabin bags not surpassing a total of 44 lbs, along with preferred space for your cabin luggage.

On international flights, Vuela Basic allows one personal item with dimensions not exceeding 14 x 18 x 8 inches. If you wish to carry an additional bag not exceeding 22 lbs, you can either pay an extra fee or upgrade to Vuela Classic.

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Volaris categorizes standard cabin bags as a small suitcase or backpack weighing up to 22 lbs, while a large cabin bag can be a more sizable suitcase but must not surpass 44 lbs.

If you anticipate needing additional baggage, the most economical time to pay the associated fees is during ticket booking. Volaris’ baggage fees vary, but adding an extra 10kg to your basic fare carry-on may cost up to $45USD.

While these conditions are common for low-cost airlines, it’s hoped that there will come a time when baggage considerations won’t be an additional revenue stream for airlines.”

Customer Service: A Key Focus

When deciding if Volaris is a good airline, customer service becomes a critical factor. Volaris Airlines prioritizes its passengers by providing efficient and respectful customer support. The airline’s team is well-equipped to handle queries and concerns, reflecting Volaris’s commitment to customer satisfaction.

Customer service is an essential aspect of any airline’s operations, and Volaris Airlines is no exception. Their dedicated customer service team is well-trained to provide prompt, efficient, and courteous support to passengers, from booking inquiries to post-flight concerns.

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A significant measure of an airline’s customer service quality comes from its customer reviews. Volaris Airlines’ reviews often highlight their staff’s responsiveness and professionalism. Many passengers appreciate the assistance provided during the booking process, the helpfulness of the cabin crew during the flight, and the effective resolution of any post-flight issues. These positive reviews are a testament to the airline’s commitment to delivering high-quality customer service.

However, it’s also important to note that customer experiences can vary. While many reviews are positive, there are also instances where passengers have expressed concerns or dissatisfaction. The airline actively addresses such feedback, seeing it as an opportunity for improvement. This approach underscores Volaris Airlines’ dedication to continually enhancing their services based on customer feedback, striving to provide an exceptional experience for all passengers.

The In-Flight Experience at Volaris Airlines

The in-flight experience is another significant determinant of an airline’s quality. Volaris boasts a modern and regularly serviced fleet, ensuring the safety and comfort of passengers. It also provides a host of amenities such as in-flight entertainment, various meal options, and comfortable seating arrangements, enhancing the overall journey experience.

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Innovation and Sustainability: The Forward-Thinking Approach of Volaris

Innovation and sustainability are central to Volaris Airlines’ operations. The airline is continuously striving to reduce its environmental impact and leverage advanced technology to improve its services, positioning itself as a progressive and responsible airline.

While Volaris Airlines has numerous positives, it’s essential to consider that experiences can vary based on specific routes, time of travel, and individual preferences. Therefore, looking at recent reviews and feedback from other travelers is always a good idea.

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Volaris Airlines, with its dedication to affordability, customer service, extensive network, and continuous improvement, is indeed a good airline for many travelers. However, as with any travel plan, we recommend researching and considering the latest information to ensure it aligns with your unique travel requirements and expectations. With careful planning, Volaris Airlines can provide a value-driven and pleasant travel experience.


1. What is Volaris Airlines’ baggage policy?

Volaris Airlines’ baggage policy varies depending on the type of ticket purchased. For example, the Vuela Basic fare allows two standard cabin bags for flights within Mexico, while on international flights, only one personal item is allowed. Extra luggage can be added for an additional fee.

2. Which destinations does Volaris Airlines fly to?

Volaris Airlines operates flights to over 60 destinations across Mexico, the United States, and Central America. Countries served in Central America include Costa Rica, El Salvador, Guatemala, and Honduras.

3. How can I check-in for my Volaris Airlines flight?

You can check in for your Volaris Airlines flight online via their website or mobile app, or at the airport check-in counter. Online check-in typically opens 72 hours before the scheduled departure time.

4. Is Volaris Airlines a low-cost carrier?

Yes, Volaris Airlines is a low-cost carrier. They aim to provide affordable travel options without compromising on comfort and service. However, amenities like additional baggage or certain in-flight services may come at an extra cost.

5. What has been the general feedback about Volaris Airlines’ customer service?

Customer service at Volaris Airlines is generally positively reviewed. Passengers often commend the prompt and professional support provided by the airline’s customer service team. However, experiences can vary, and any negative feedback is taken seriously by the airline as an opportunity for improvement.

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